Please read Our Policy carefully before making any bookings or purchases through our website. By using our website and availing our services, you acknowledge that you have read, understood, and agreed to the terms of this Salon Policy.

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1. Applicability: Our Policy applies to all services provided by Nail Avenue through our website. It outlines the circumstances under which refunds may be issued and the process to follow for refund requests.

2. Service Satisfaction:

   • Our goal is to provide high-quality services and ensure full customer satisfaction before leaving the salon. We do not offer refunds after completion of service, however if you are dissatisfied with our service for any reason, please notify us immediately during or after (within 24 hours) your appointment so that we may address your concerns promptly. 

   • We may offer options for corrective measures, such as fixing or redoing a service, at no additional cost, based on the nature of the issue and our professional assessment.

   • To receive corrective measures, you must return to the salon within three days of the appointment. If you do not return within that time frame, the fixtures may cost you an additional fee or full treatment price for redoing the service.

3. Refund Eligibility: Refunds may be granted under the following circumstances:

   • Service Cancellation: If you cancel your appointment with reasonable notice (no less than 24 hours notice) and have made a deposit prepayment, you may be eligible for a refund.

   • Service Unavailability: If we are unable to fulfill your scheduled appointment or provide the requested service due to unforeseen circumstances or unavoidable reasons, you may be eligible for a refund.

4. Refund Request Process:

   • To request a refund, please contact us within 24 hours of the appointment or service date.

   • You must provide the following details: i. Your name and contact information. ii. Appointment or booking details, including the date and time. iii. Reason for the refund request, providing specific details and supporting information where applicable.

   • We will review your request and respond to you in a timely manner to inform you of the outcome and any additional steps required.

5. Refund Processing:

   • If your refund request is approved, we will process the refund within 24 hours from the date of approval.

   • Refunds will be issued through the same method of payment used for the original transaction, unless otherwise agreed upon.

   • Please note that it may take up to 3-5 working days for the refunded amount to be reflected in your account, depending on your bank/financial institution or payment provider.

6. Non-Refundable Items:

   • Certain items or services may be non-refundable, including but not limited to: i. Gift cards or vouchers. ii. Products or merchandise purchased.

   • We will clearly specify if any items or services are non-refundable at the time of purchase or booking.

7. Gift Card Policy:

   • Gift cards are ONLY valid for 6 months from the date of purchase.

   • Please note that gift cards can not be refunded or exchanged for cash.​

   • Gift cards are valid for six months, from the date of purchase. 

   • Gift cards can only be redeemed in store with a physical copy, photographs of gift cards are not accepted.

   • Lost or damaged gift cards cannot be refunded or replaced.

8. Changes to the Refund Policy: We reserve the right to modify or update this Our Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated Our Policy on our website.

9. Contact Us: If you have any questions, concerns, or requests regarding Our Policy, please email us at info@nailavenue.co.uk

 

By using our website and availing our services, you acknowledge that you have read and understood Our Policy and agree to be bound by its terms and conditions.